Privacy Policy

INTRODUCTION

AuraGroove is committed to protecting your privacy and handling your personal data in a transparent and secure manner.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, auragroove.gr.

Data Controller:

AuraGroove

Nikolas Kallithrakas trading as AuraGroove

N V Buildings 98, Salford Quays, Salford, Greater Manchester, M50 3BD, United Kingdom

Email: info@auragroove.gr

Telephone: +30 6980883938 / +44 7748258909

INFORMATION WE COLLECT

We may collect the following categories of personal data:

Information you provide directly:

  • Name
  • Email address
  • Telephone number
  • Information submitted through our contact forms
  • Customer review content

Information collected automatically:

  • IP address
  • Browser type and version
  • Device information
  • Pages visited
  • Time spent on pages
  • Referring website information
  • Cookie and analytics data

HOW WE USE YOUR INFORMATION

We use personal data for the following purposes:

  • Responding to enquiries submitted through our contact forms
  • Providing customer support
  • Managing customer reviews and feedback
  • Improving our website and services
  • Sending marketing communications where consent has been provided
  • Complying with legal obligations
  • Protecting the security and integrity of our website

LEGAL BASIS FOR PROCESSING

Where required under applicable data protection laws, we process personal data on the following legal bases:

  • Your consent
  • Performance of a contract
  • Compliance with legal obligations
  • Legitimate business interests

MARKETING COMMUNICATIONS

If you consent, we may send you information about our restaurant, events, promotions, special offers, and news.

You may withdraw your consent and unsubscribe at any time by:

CUSTOMER REVIEWS

If you submit a review through our website, we may publish your review together with information you choose to provide.
Please avoid including sensitive personal information in reviews.
We reserve the right to moderate, edit, or remove reviews that violate our policies or applicable laws.

THIRD-PARTY SERVICES

We use the following third-party service providers:
Google Analytics
Used to understand how visitors interact with our website and improve performance.
Facebook Meta Pixel
Used to measure advertising effectiveness and understand user interactions.
Mailchimp
Used to manage and distribute marketing communications where consent has been obtained.
Google Maps
Used to display our location and provide directions.
WordPress
Our website platform may process technical information required for website operation.
These providers may process personal data in accordance with their own privacy policies.

INTERNATIONAL DATA TRANSFERS

Some of our service providers may process data outside the United Kingdom or European Economic Area.

Where such transfers occur, appropriate safeguards will be implemented in accordance with applicable data protection laws

DATA RETENTION

We retain personal information only for as long as necessary to:
Fulfil the purposes described in this policy
Comply with legal obligations
Resolve disputes
Enforce our agreements
Retention periods may vary depending on the nature of the data and legal requirements.

YOUR RIGHTS

Subject to applicable law, you may have the right to:
Access your personal data
Correct inaccurate information
Request deletion of your data
Restrict processing
Object to processing
Withdraw consent
Request data portability
Lodge a complaint with a supervisory authority
To exercise your rights, contact us at:
info@auragroove.gr

COOKIES

Our website uses cookies and similar technologies.
Cookies help us:
Operate the website
Analyse website traffic
Improve user experience
Measure marketing effectiveness
Where required by law, we will request your consent before placing non-essential cookies on your device.

SECURITY

We implement appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, disclosure, or alteration.
However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

CHILDREN’S PRIVACY

Our website is not directed at children under the age of 16.
We do not knowingly collect personal information from children under 16.
If we become aware that we have collected such information, we will take appropriate steps to remove it.

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time.
Any changes will be posted on this page together with an updated revision date.

CONTACT US

If you have any questions about this Privacy Policy or our handling of personal data, please contact:
AuraGroove
Email: info@auragroove.gr
Telephone: +30 6980883938
Telephone: +44 7748258909
Address: N V Buildings 98, Salford Quays, Salford, Greater Manchester, M50 3BD, United Kingdom